Privacy Policy
This Privacy Policy was last updated on February 12, 2024.
INTRODUCTION
My Three Sons Heating & Air, LLC (“MTS,” “Company,” “We,” “Us,” or “Our”) respects the privacy and confidentiality of individuals who visit our website (“Visitors” or “You”) and is committed to protecting it through our compliance with this policy.Thank you for visiting our Internet web site located at the URL https://mythreesonshvac.com/ (the “Website”). This Privacy Policy details the types of information we may collect from you or that you may provide to us in the course of our business, including when you visit the Website, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Policy applies to information we collect (1) on this Website and (2) when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy (collectively, “Visitor Data”).
It does not apply to information collected by (1) us offline or through any other means, including on any other website operated by MTS or (2) any third party, including through any application or content (including advertising) that may link to or be accessible from the Website. We encourage you to be aware that when you leave our Website, you should become familiar with the policies of those sites.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree that your information will be handled as described in this Privacy Policy. This Privacy Policy may change from time to time (see Privacy Policy Updates section below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.
1. Privacy Policy Updates
MTS may need to update this Privacy Policy from time to time. If so, MTS will post its updated Privacy Policy on the Website along with a change notice on the Website. MTS may also send registered users of our services a notice that this Privacy Policy has been changed. MTS encourages you to review this Privacy Policy regularly for any changes. Your continued use of this Website and/or services after the posting of such notice will be subject to the terms of the then-current Privacy Policy.2. Information Collection
When you use our Website we may collect and use information we receive from you. “Personal Information” generally means any information that identifies you as an individual, and any other information we associate with it. We collect a few categories of Personal Information, from a few different sources when you use our Website.Personal Information includes:
• Identifiers. A real name, alias, phone number, postal and email addresses, online identifier, IP address, account credentials or other similar identifiers, and birth date.
• Commercial information. Records of systems or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies, order status, system or service review information, and related information.
• Information you share during communications with us. Content of email messages, chat sessions, text messages, and phone calls.
• Audio information. Call recordings when you call our customer service team.
• Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. Information about when and how you access and use our Website, such as the date and time of your visit or use.
• Location or geolocation data. Device location information when visiting our Website (if your device settings allow the collection of this information).
• Inferences. Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences and characteristics.
• Categories of Personal Information Listed in Cal. Civ. Code § 1798.80(e)). A name, signature, physical characteristics or description, address, telephone number bank account number, or any other financial information. Some Personal Information included in this category may overlap with other categories under CCPA/CPRA.
• Protected classification characteristics under California or federal law. Age (40 years or older) and gender.
Information You Voluntarily Provide to Us
The information we collect on our Website may include:
(1) Information that you provide by filling in forms on our Website, including the Contact Us form. We may also ask you for information when you report issues with our Website.
(2) Records and copies of your correspondence (including name, mailing address, or email address), if you contact us.
(3) Your search queries on the Website.
(4) Your name, drivers’ license, email address, mailing address, phone number, and any other Personal Information or account information you affirmatively provide to us.
(5) Details of transactions, including purchaser name and address and products ordered, and/or other related information that may be required from you to complete your application or to otherwise conduct business with us. MTS does not collect or otherwise maintain any financial information such as credit card numbers or bank information from transactions.
(6) Personal information submitted by job applicants, such as a résumé or C.V., cover letters, work authorization information, salary history, education history, information about security clearances, citizenship information, ethnicity, race and gender, You may opt out of providing Personal Information by not entering it to the Website or otherwise not providing it if asked.
Information We Collect from Other Sources
We also collect information from other sources including social networks when you engage with our content, reference MTS or its products or services, or grant us permission to access information from the social networks and publicly available sources, including data in the public domain and through credit and background checks.
Information We Collect Through Automatic Data Collection Technologies and Cookies
When using our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
(1) Details of your visits to our Website, including traffic data, location data, logs, your domain type, your IP address and click-stream information and other communication data and the resources that you access and use on the Website.
(2) Information about your computer and internet connection, including your IP address, operating system, and browser type.
(3) We may receive information from third parties such as advertising and marketing partners.
(4) Information received from a third-party tracking service that uses cookies to track non-personally identifiable information about visitors to our site in aggregate.
The technologies we use for this automatic data collection may include cookies (or browser cookies), flash cookies, or web beacons. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
You do not need to have the ability to accept cookies turned on in your browser to visit our Website. You can optionally refuse cookies by setting your browser (1) to decline them automatically or (2) to give you the choice of declining or accepting the placement of cookies from the Website. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
In addition to collecting Personal Information, we may collect information that does not identify you and is not associated with your Personal Information. We may also de-identify information so it no longer identifies you. We may aggregate and use such information to engage in marketing and other activities in a manner that protects our consumers and as allowed by law.
3. How We Use Your Information
We may use Personal Information as permitted by law, for the following business purposes:• Provide you with our products and services;
• Send you communications including promotional materials or responses to your inquiries;
• Process employment applications, including by assessing qualifications, verifying information, and conducting reference or other employment-related checks;
• Evaluate potential suppliers and subcontractors and manage our relationships with them;
• Perform data analyses (including anonymization and aggregation of personal information);
• Protect against, identify and prevent cybersecurity and other security events, espionage, fraud and other unlawful activity, claims and other liabilities; and
• Respond to legal requests or for safety purposes, including to maintain the security of our customers, employees, and property, respond to court orders, lawsuits, subpoenas, and government requests, address legal and regulatory compliance.
We also may use the information in other ways for which we provide specific notice at the time of collection.
In addition, we use information collected through automated means for the purposes set forth above, including by (i) customizing our users’ visits to our Website, (ii) analyzing the manner in which our users interact with our Website and online advertisements, (iii) delivering content tailored to our users’ interests and (iv) managing our Website and other aspects of our business.
Choices About How We Use and Disclose Your Information We strive to provide you with choices regarding the personal information you provide to us. If you do not wish to have your email address or contact information used by MTS, you can opt-out by at any other time by following the detailed unsubscribe instructions at the bottom of each email or by sending us an email stating your request to General.Counsel@mythreesonshvac.com.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI's website.
Data Retention
MTS will retain your personal information only for as long as is required for processing and not longer than a maximum period of five (5) years.
4. Children's Privacy
MTS recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Neither the Website nor our services are intended for children under the age of 16. MTS does not target its services or this Website to children under 16. Other than their name as part of a rental application submitted by a parent or guardian eighteen (18) years of age or older, MTS does not knowingly collect Personal Information from children under the age of 16. If you believe that we have collected Personal Information from a child under 16 without parental or guardian consent, please contact us at General.Counsel@mythreesonshvac.com and we will take steps to remove that information promptly.5. Links to Third Party Sites
The Website may provide links to other web sites or resources over which MTS does not have control (“External Websites”). Such links do not constitute an endorsement by MTS of those External Websites. You acknowledge that MTS is providing these links to you only as a convenience, and further agree that MTS is not responsible for the content of such External Websites. Your use of External Websites is subject to the terms of use and privacy policies located on the linked to External Websites.6. Security
We may employ industry standard procedural and technological measures that are reasonably designed to help protect your Personal Information from loss, unauthorized access, disclosure, alteration or destruction. MTS may use, without limitation, firewalls, password protection, secure socket layer, and other security measures to help prevent unauthorized access to your personally identifiable information.7. Privacy Notices for Consumers from Certain States
Rights of California residents
As a California resident, you have certain rights regarding the personal information that the Company collects and shares. This section outlines your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Please see the Information Collection and How We Use Your Information sections above for information about the categories of personal information we collect and categories of recipients to which we have disclosed such information over the preceding 12 months.
As a California resident, you have the right to request:
• To know more about and access your personal information; • To receive your personal information in a portable format and to request that MTS transfer your personal information to another company; • Any corrections your personal information; • The deletion of your personal information; and • An opt-out of the sale of your personal information by MTS.
California’s Shine the Light law
This law permits California residents to request and receive, once per calendar year and free of charge, information about our sharing of your personal information (if any) with third parties for their own direct marketing use. If you are a California resident and would like to make such a request, please email us at General.Counsel@mythreesonshvac.com
. In your request, please include your name and attest to the fact that you are a California resident and provide a current California address. We may ask you for additional information to confirm your identity before responding to this request.
Process Used to Verify an Access, Correction, and/or Deletion Request You will be required to submit information about yourself that MTS will use to determine if we have information about you. If we are able to locate information about you, then we will fulfill your access, correction and/or deletion request. If we are not able to verify your information, then we may provide you with a report that includes the categories of personal information we collect, use, disclose, and sell or share.
If you are an authorized agent, then you will be required to submit your contact information as well as information about the MTS customer for whom you are making a request. As an authorized agent you will receive an email confirming that we have received the request along with a second email asking you to fill out a certification form confirming your information and certifying you have the right to make a request on behalf of the MTS consumer. Once the report is ready, it will be sent to the email or physical address you have given us, depending on the delivery method you choose
If you would like to exercise any of these rights, please contact us at General.Counsel@mythreesonshvac.com
. Please note that some of these rights may be limited in certain circumstances, as required by law. MTS will not discriminate against you for exercising your privacy rights under the law.
MTS is committed to respecting your privacy and protecting your personal information. If you have any questions or concerns, please don't hesitate to reach out to us.
Rights of Nevada residents.
If you are a Nevada consumer, you have the right to request that a company not sell your personal information for monetary consideration to certain other parties. This right applies even if your personal information is not currently being sold. If you are a Nevada consumer and wish to exercise this right, please contact us at General.Counsel@mythreesonshvac.com.
Rights of Virginia, Colorado, Connecticut and Utah residents.
As a Virginia, Colorado, Connecticut or Utah consumer, you have certain rights regarding the personal information that MTS collects and shares including:
• To know more about, access, and obtain a portable version of your personal information;
• To opt-out of the processing of your personal information for targeted advertising, the sale of your personal information, and certain types of profiling;
• To correct your personal information that is inaccurate; and
• To request deletion of your personal information.
If you would like to exercise any of these rights, please contact us at General.Counsel@mythreesonshvac.com.
We may need to verify your identity before processing your request. Please note that some of these rights may be limited in certain circumstances, as required by law. MTS will not discriminate against you for exercising your privacy rights under the law.
MTS is committed to respecting your privacy and protecting your personal information. If you have any questions or concerns, please don't hesitate to reach out to us.
7. Notice to Users Located Outside of the United States
This Website and the services on this Website are targeted for users in the United States of America only. Any information you enter on this Website may be transferred outside of your home country to the United States of America, which may not offer an equivalent level of protection to that required of your home country’s data protection laws.This Website is intended for an audience who are citizens of the United States. If you are not a citizen of the United States, we make a reasonable effort not to accept your data, and you should not subscribe to any of our services.
Users from the European Economic Area
The General Data Protection Directive (“GDPR”) grants individuals residing in the EEA certain rights with respect to their Personal Information. These include the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. You can exercise these rights by contacting us at General.Counsel@mythreesonshvac.com.
The GDPR provides that we may limit or deny your requests in certain cases. For example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we have compelling legitimate interests to keep, including as required by law. You may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed if you have concerns about your rights.
Other International Users
The Website is hosted in the United States. If you are a consumer accessing the Website from Asia, or any other region with laws or regulations governing personal data collection, use and disclosure that differ from laws of the United States, your continued use of the Website, which is governed by United States law and these terms, indicates your consent to transfer of your information to the United States.
8. Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:My Three Sons Heating & Air, LLC Attn: General Counsel
11524 Wilmar Blvd
Charlotte, NC 28273
We can be reached via e-mail at General.Counsel@mythreesonshvac.com or you can reach us by telephone at (843) 353-3135.